Pivo Reviews
Pivo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pivo has a 2.1 star rating from 6 reviews with mostly dissatisfied customers; rating distribution ~80% unfavorable. Users praise pictures and videos and call it a useful tool but cite high price and frequent refund or return requests.
Key Takeaways for Future Customers
- Check Pivo reviews for recurring customer service and refund issues before purchase.
- Product delivers good video and photo performance but may require gentle handling.
Negative Feedback / Risk Areas
- Consistent customer complaints about unreachable support and slow refunds.
- Reports of broken units after few uses and frustration with exchange, refund, cancellation policies.
Positive Feedback
Customers note excellent pictures and videos and find the tool useful when functioning properly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pivo has a 2.1 star rating from 6 reviews with mostly dissatisfied customers; rating distribution ~80% unfavorable. Users praise pictures and videos and call it a useful tool but cite high price and frequent refund or return requests.
Key Takeaways for Future Customers
- Check Pivo reviews for recurring customer service and refund issues before purchase.
- Product delivers good video and photo performance but may require gentle handling.
Negative Feedback / Risk Areas
- Consistent customer complaints about unreachable support and slow refunds.
- Reports of broken units after few uses and frustration with exchange, refund, cancellation policies.
Positive Feedback
Customers note excellent pictures and videos and find the tool useful when functioning properly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Salesperson Icomplaint [PERSON_NAME]
- - Delivered item did not match what was advertised.
- - The sales representative became unresponsive; seeking a refund within 30 days.
I purchased a product from the sales rep who did a presentation of which the items he said we would have, and our product when delivered was not there. Upon notifying him, it was easy to catch him before we paid for the product, but now, since we've had issues with the product or the receipt of the item not being the same as what was presented, he's a disappearing act.
I have made multiple attempts to reach him by texting, calling, and emailing. This needs to go to the corporate office and your legal team because I am within my 30-day time frame to return the item, of which I am getting so much kickback intentionally to miss the deadline. I have printed out all communication emails and the notification when I first started the request to return the item.
I want my money back. I no longer want to support this company or its products due to false advertising.
Preferred solution: Full refund
Atlanta, Georgia
Can’t reach anyone
- - I received my PO camera to return.
- - Customer service is unreachable and AI support is slow, with no return confirmation after a month.
I've been trying to today. I received my PO camera to return it, and I can't get a hold of anyone in customer service.
The AI support stuff they have does not ever respond in a timely manner. Still, almost a month later, I still have not received confirmation to be able to return my product.
- Everything especially customer service
Preferred solution: Full refund
User's recommendation: This number no one answered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and broken equipment
- - An integral part of the unit broke after five uses.
- - Customer support has been ineffective.
- - Cannot reach support by phone.
An integral part of the unit broke after five uses. Customer support has been ineffective.
I have sent multiple images of the broken part, to which they responded to send pictures, which I already did three times.
I cannot get support via phone call. I would not buy this unit due to poor service and poor quality.
- Useful tool
- And terrible customer service
- Brakes easily
Preferred solution: Replacement of the entire unit
User's recommendation: Don’t buy it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent influencer instead of equestrian. Will it work for horse lessons?
I was sent the Influencer instead of the Equestrian. Will it work to track my horse and with my remote trainer? If not, I need to return the Influencer and get the Equestrian PIVO.
Hello Alexine, Thank you for your feedback. Please note that for us to better assist you, we need to check your order details and we can definitely process a return if there's a confirmed shipping error.
It'd be best to submit a support ticket through our official support channel on our website pivo.ai so our customer success team can help. Best, Pivo Support
Fovant, Wiltshire
Can’t upload videos
Called twice and both times I was put through to someone who could not talk English so was not able to get any help whatsoever ever
User's recommendation: No point calling
Hi there! Our main mode of support is through email.
Please visit Pivo’s website > Support > and create a ticket so our team can assist you as soon as possible. Looking forward to helping you!
Rio Rancho, New Mexico
Questions
No customer service number
I need a activation code to use a license on pivo. I have asked and asked for a customer service phone number.
Hi there! Our main mode of support is through email.
Please visit Pivo’s website > Support > and create a ticket so our team can assist you as soon as possible. Looking forward to helping you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Response
- - The top rotating bit separated from the main bit; a spring and dark cap dropped out and can't be reinserted, and Amazon isn't honoring replacement.
While I was changing my Pivo, the top rotating bit separated from the main bit. A little spring and a dark cap dropped out, yet I can't get it back in. The insurance company said Amazon must replace it because I am still in the time frame, and Amazon is not honoring the replacement.
- Pictures and videos are amazing
- Very fragile
Preferred solution: Replacement
User's recommendation: Be very gentle
Hello Milagros, Thank you for your message and we're sorry to hear about your Pivo Pod. To better assist you, please email us at support@***.ai.
Looking forward to hearing from you. Best, Pivo Support
Need an accessory
- - Needs a replacement cord and manual; pieces missing.
- - Bought last year but hasn't used it.
- - Cannot locate order by email; contact info provided.
I do not have my cord to my PIVO. I need a new one, & possibly an instruction manual.
My name is Denee Bynum
Dbynum5@***.com
(215)490-****
I purchased mine last year & I still havent used it yet.
Im missing pieces.
I cant find my order through my emails so I sent you my info.
Hopefully you can locate my order in your end. Thanks
Preferred solution: Deliver product or service ordered
Hello Denee, Thank you for your message. To better assist you, please email us at support@***.ai.
Looking forward to hearing from you. Best, Pivo Support
Broken Pivo no response from PIVO
- - Very unhappy customer sent a ten-minute video showing the Pivo not working and received only a case update; bought in July, under warranty (106700).
Very unhappy customer, sent e mails to support with ten minutes video showing Pivo not working, the only reply is case up date and another reference number. My Pivo was purchased in July and it is covered by warranty At present reference number is 106700
Preferred solution: Full refund
Hello Charlie, Thank you for your message. As per checking, our representative was able resolve the issue and send a replacement device.
Please let us know if you have other questions by emailing us at support@***.ai. Best, Pivo Support
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Hi Traci, Thank you for your feedback. We understand your frustration and can see that your concern has already been addressed through a supervisor’s intervention.
Please let us know if there’s anything else we can assist you with moving forward. Best, Pivo Support